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How to Export/Import ​

With WP Social Ninja, you can effortlessly import and export your feeds, templates, reviews, testimonials, notification popup templates, and chat widgets. This makes the process of creating and transferring your content more seamless and efficient.

To access these features, navigate to WP Social Ninja → Tools from your WordPress dashboard.

Exporting Data ​

The Export tool allows you to save your WP Social Ninja configurations and custom data to your local machine.

  1. In the Tools section, ensure the Export tab is selected.

  2. Under Select Data Type, use the dropdown menu to choose what you want to export. Your options include:

  1. After choosing a data type (such as Templates), you will be prompted to select the specific item or template you wish to export.

  2. Click the Export button to download the file.

Understanding Export Formats and Limitations ​

  • CSV Format: Reviews and Testimonials are exported as .csv (Comma Separated Values) files, containing the actual text, ratings, and reviewer data.

  • JSON Format: Templates, Notification Popups, and Chat Widgets are exported as .json files. These files contain configuration settings, layout choices, and styling rules.

  • Authorization Restrictions: When exporting Feed and Reviews Templates, only the template settings are exported. The live reviews or social posts from platforms like Facebook, Instagram, Tripadvisor, or Yelp are not exported. This is because displaying that live data requires active API authorization on the destination site, which a JSON file cannot transfer.

Import ​

The Import tool allows you to upload previously exported WP Social Ninja data or bulk-upload custom reviews and testimonials.

  1. In the Tools section, click on the Import tab in the sidebar.

  2. Under Select Import Type, choose the corresponding data type from the dropdown menu.

  3. Click the Choose File button and select the .json or .csv file from your local storage.

  4. Click the Import button to finalize the process.

One thing to keep in mind is that Reviews and Testimonial content will be imported in CSV format. Feed and Reviews Template, Notification Popup Template, and Chat Widget will be imported in JSON format.

TIP

To ensure your data is formatted correctly before importing, click the Download Sample CSV button provided on the Import screen. This sample file includes every necessary column heading and example values, preventing errors during upload.

Structuring Your CSV Data ​

When managing Reviews and Testimonials via a spreadsheet, specific columns dictate how your data is organized upon import.

Managing Categories in CSV ​

Reviews and testimonials carry their category tags within the category column.

  • Single Category: Enter the category name (e.g., Home).

  • Multiple Categories: Because a review can belong to several categories, list them in the single cell separated by a vertical bar (|) (e.g., Home|About). Do not use commas.

  • Auto-Creation: Any category listed in your CSV file that does not yet exist on your WordPress site will be created automatically during the import.

TIP

Exporting your reviews, organizing their categories within a spreadsheet, and importing the file back is the fastest method for managing a large collection of feedback.

Testimonial Videos in CSV ​

If your testimonials include video content, you must use two specific columns. These map to the same Video and Video Thumbnail fields you'd fill in by hand when adding a video testimonial through the editor:

  • video_url: The link to the video. This can be a YouTube link, a Vimeo link, or a direct link to an .mp4 file.

  • video_poster: The direct link to a thumbnail image (shown before a self-hosted video plays). Leave this column empty for YouTube and Vimeo links, as they provide their own thumbnails.

Strict URL Formatting ​

Both columns require full web addresses beginning with http:// or https:// (e.g., https://www.youtube.com/watch?v=example). Bare domains ([example.com/video.mp4](https://example.com/video.mp4)) or relative paths (/uploads/video.mp4) are invalid and will be skipped during import.

NOTE

If any video URLs or poster images are formatted incorrectly, the import tool will notify you after the process is complete, specifying exactly how many entries were skipped in each column so you can correct your spreadsheet.

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